Stop losing opportunities because of missed calls.
How our call answering services work - simple and stress-free.
Virtual Receptionist is the perfect solution for businesses that struggle to keep up with the volume of incoming phone calls, want to improve their company image, or need to ensure their calls are always answered.
You can choose a dedicated number, or use your existing number. Our trained agents answer calls in your company name or with a scripted message you provide. The agent will forward the call to you (or any staff member at your company), or they can take a message and notify you via email and SMS.
Dedicated Number
We provide you with a dedicated telephone number (or use your existing one).
Professional Agents
A trained agent answers your calls professionally in your company name and assist the caller with any queries they might have.
The interaction is logged, all calls are recorded.
Call Management
We then transfer the live call to you, or take a detailed message and notify you immediately by SMS and email. Agents can also route the call to anyone in your company and send sales brochures or documents on your behalf.
Call answering features
Call Screening
Important calls are forwarded whilst messages are taken for others, such as telemarketers.
Call Recording
Every call is recorded and stored on our servers, available should you require it.
Unlimited Number of Users
Add as many employees, branches or departments as required. Our agents can transfer calls or take messages for anybody in your organization.
Send Brochures & Documents
Once our agent has wrapped up a call, we can send that caller your company brochure or any other documents.
Calendar Management
Our technical department will create and upload your own dedicated calendar, enabling our agents (even yourself) to book appointments online as required.
Affordable Packages
Whether you are a one man business or employ 50 staff, we have pricing plans for every size business.
Quick Set Up
We can start answering your calls within 2 hours of registration. (T&C’s Apply)
No Contracts
No contract, use our service on a month to month basis. The flexibility to cancel when you need to.
Why Businesses Choose Virtual Receptionist
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Never Miss a Call Again — Our trained receptionists answer every call promptly in your company name, creating an instant professional impression that builds trust and credibility.
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Seamless Call Handling — We transfer calls live to you or your team, take detailed messages, book appointments, or handle enquiries — exactly the way you want. You stay in complete control.
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Significant Cost Savings — Forget the expense of a full-time receptionist (salary, benefits, desk space, equipment). Our flexible packages deliver the same professional service at a fraction of the cost.
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Over 20 Years of Trusted Expertise — Advanced call-management technology helping hundreds of South African businesses thrive.
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Exceptional Customer Care — Our dedicated team represents your brand with warmth, efficiency, and professionalism every single time.
Perfect for Every Industry
From solo entrepreneurs to established enterprises, we proudly serve: Medical Practices • Law Firms • Plumbers • Electricians • Home Care Providers • IT Companies • HR Consultants • Training Providers • Insurance Brokers • Property Agents • Mobile & Telecom Businesses • Manufacturers • Service Providers • Traders • Gyms & Fitness Centres • Security Companies • Consultants … and virtually any other profession.
Exceptional Virtual Reception Service
Client Testimonials
“From day one, Virtual Receptionist has exceeded our expectations. They are the most efficient and reliable company we’ve ever worked with... The value for money is exceptional.” — Satisfied Client
“I've been working with Virtual Receptionist for almost two years - they have saved me a heap of money, time and stress. So incredibly professional.” — Reinvent Health
“Works very well to have a virtual receptionist. No calls missed, messages sent on time. Would recommend this service to all businesses.” — Vanessa Loots
“I've been with Virtual Receptionist for 10 years. Not planning on leaving any time soon.” — Veronique Palmer
“A great service that really addresses my needs and allows me to focus on my core business. Always professional...” — Dewald van Staden
Starter Package
Starter Package – Perfect for start-ups, entrepreneurs, and small businesses
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Dedicated number
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200 Calls answered (R3 per call thereafter)
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100 SMS Notifications (R1 per SMS thereafter)+ Unlimited Emails
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65 Transfer Minutes (R2 per minute thereafter)
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R790 per month (incl. VAT) No long-term contract. Month-to-month.
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R300 once off registration fee
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Migrate easily to a higher package anytime as your business grows.
