Virtual Receptionist offers a full cloud PBX service.
In addition to live telephone answering, Virtual Receptionist offers a comprehensive cloud PBX solution for any company which include routing, and reception tools below, so one number can greet callers, reach the right person, and keep a clear record of every call.
Calling features
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Caller ID & call waiting — See who’s calling and get alerted and get notified if a second caller tries you while you are already on a line.
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Call forwarding — Send calls to a mobile or another number.
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Follow Me — Ring numbers in sequence, or all at once.
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Voicemail to email — Get recordings in your inbox.
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Caller ID forwarding — Route by the number dialled.
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Inbound number tagging — Tag calls by number when you run more than one brand.
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Hold & transfer — Hold a call, then transfer attended or blind.
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Conferencing — Bring multiple callers onto one line.
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Do Not Disturb — Send calls to voicemail or forwarding.
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Custom music on hold
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Call logs — Records by extension or account.
IVR / auto attendant
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Multi-level menus (e.g. 1 Sales, 2 HR)
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Different menus per inbound number
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Day and night greetings and routing
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Upload custom greetings
Hunt lists & ring groups
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Ring a group of phones at once
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Hunt through groups in order until answered
Call restrictions
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Block outbound calls to selected numbers
What is Cloud PBX?
A Cloud PBX is a business phone system that runs in the cloud instead of on a box in your office. Calls, extensions, voicemail, queues, and call routing are handled by a provider’s servers. Staff use desk phones, softphones, or mobile apps over the internet.
What it does
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Gives the company a switchboard without on-site PBX hardware
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Lets people call each other on short extension numbers
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Routes inbound calls (auto-attendant, hunt groups, IVR, voicemail, after-hours)
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Supports features such as call recording, conferencing, presence, and call forwarding
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Scales by adding users in software rather than installing more cabinets
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DIDs (Direct Inward Dialling)
A DID is a real public phone number that points straight at one destination on that Cloud PBX — usually a person, team, or queue.
Without DIDs, outside callers often reach one main number and then dial an extension. With DIDs:
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each person or department can have their own number
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that number rings their extension (or mobile app) directly
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you can have local numbers in different cities or countries that all land on the same cloud system
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inbound caller ID and reporting stay tied to that number
In short: the Cloud PBX is the hosted phone system; DIDs are the public numbers that let callers reach a specific user or group on that system without going through a receptionist.